Customer Service / Internal Sales Representative
Job No:
133475
Location:
Brendale, Brisbane
- Are you passionate about delivering exceptional customer service?
- Join an Australian owned company with a strong reputation and a longstanding customer base
- Enjoy an attractive salary, ongoing training opportunities and support from a close-knit team!
About Labtek
Founded in 1989, Labtek is an Australian owned and operated company supplying a variety of industrial science, food science, medical science, research and education products to their diverse and longstanding customer base, encompassing a host of industries.
Having a reputation for industry leading customer service, their team of dedicated professionals have a wealth of experience in the science industry, ensuring they maintain a valuable supply chain that makes sourcing laboratory supplies simple, allowing their customers to focus on the important stuff.
Putting it simply, Labtek 'get it done'.
About the Opportunity
Due to ongoing demand, Labtek currently has an exciting opportunity for a full-time Customer Service/Internal Sales Representative to join their close-knit team in Brisbane, QLD working at their Brendale facility.
Reporting to the National Sales Manager, you will be responsible for delivering a high level of fast and accurate customer service through a variety of sales channels while ensuring excellent customer care.
More specifically, your day to day duties will include (but will not be limited to):
- Building new customer relationships and nurturing existing ones;
- Delivering a high level of fast, accurate and friendly customer service;
- Preparing quotations/tenders;
- Answering inbound calls/email enquiries;
- Identifying sales opportunities within your territories and managing the entire sales process from initial contact to after sales follow up (including administration duties);
- Meeting budgets/key performance indicators; and
- Attending conferences/trade displays when required and visiting key accounts.
Please Note: A current drivers licence and your own transport is required for this role as there may be some travelling involved.
About You
To be considered for this role you will have a true passion for delivering exceptional customer service.
The successful candidate will thrive in a fast paced environment and be confident in their ability to build and nurture strong relationships with customers via a mixture of channels, and adapt communication style to suit a diverse range of people and organisations.
Key to maintaining strong customer relationships, you will demonstrate an excellent standard of reliability, following through on your word and delivering a range of timely administration duties that ensure client care.
A confident communicator and people person, you will demonstrate an initiative and motivation to make sales and source a range of new customers. You will also be able to maximise opportunities with customers while on the phone, using empathy to accurately identify their needs and create mutually beneficial outcomes.
Most importantly, Labtek is looking for someone who is comfortable adapting to change and learning new processes, who is able to hit the ground running within a fast-paced, team oriented sales environment.
About the Benefits
Like their customers, Labtek cares about their employees and providing them with a great place to work, with many of their staff having been with the company for over 10 years!
In return for your hard work and dedication, you will be rewarded with an attractive salary (negotiable depending on skills and experience), ongoing training and mentoring for you get to know your customers, free on-sight parking, and company social events to help you become part of this supportive, close-knit team.
In addition, you will be joining a stable company that has a strong reputation in the market, offers opportunities for career progression, and hosts a multi-day, event filled Annual General Meeting!
Our Values
BE BETTER - Even better tomorrow
Through personal development, we continue to challenge ourselves by maintaining a state of curiosity. Our growth is centered on becoming better listeners who thrive on feedback.
LEAVE IT TO US - We do what we say
As a team, we know what it takes to deliver on our promises. Working together, we get it done, by meeting your needs quickly, accurately and with a smile.
STAY ON THE BALL - Always ready
We stay on the ball by thinking ahead, adapting however necessary to overcome any challenge. If we drop the ball, we pick it back up, accepting accountability.
CARE - Listen with empathy; respond with integrity
We listen to understand, which empowers us to provide the right solutions. We promise that you will be heard with empathy and treated with integrity.
KEEP IT SIMPLE - Enquiry to delivery; It’s effortless
We gain efficiencies from our commitment to simplicity. Our uncomplicated solutions will leave you refreshed, giving you more time to do what you do best.
To apply your customer service skills as part of a respected, Australian owned company - Apply Now!